Shipping, Returns & Refunds
£4.95 (Royal Mail 2nd Class) - Standard
£7.95 (Royal Mail 2nd Class) (Heavy or fragile goods)
|International||Please email firstname.lastname@example.org for a quote|
|Click & Collect||Free service for Members and Ticket Holders only. Collect from the Ice-Cream Kiosk (next to the car-park) during lockdown. Please allow for 2 workings days for collection.|
We aim to process and ship each order within 2 working days of receipt. PLEASE NOTE THAT DURING THE CURRENT COVID-19, DELIVERIES ARE TAKING LONGER If you require an order dispatching quickly, please contact us by email at email@example.com.
Please note that for some international orders, customs duties and taxes may apply and the customer is responsible for these. International orders cannot be cancelled once the order has been dispatched.
Returns and Refunds
If you would like to return an item, please send an email listing your order number and the item you wish to return to firstname.lastname@example.org within 30 days of the original order.
Please ensure your item is unused, in the same condition that you received it. This includes being in its original packaging if applicable.
Once we have authorised the return, please mail your product to
Shop at Harewood, The Courtyard, Harewood House Trust, Harewood House,
Harewood, Leeds LS17 9LG United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance.
Several types of goods are exempt from being returned. These include:
Perishable goods (such as food items)
If you have requested a refund for your returned item, we will send you an email to notify you once we have received and inspected your returned item.
As long as the item is in a resellable condition, the refund will be issued to the card used for the original order. You will receive a confirmation email once the refund has been processed.
There are certain situations where only partial refunds are granted:
Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after ordered
Refunds can take up to 10 working days to appear back in your account.
If you have yet to receive the funds back into your account after this time, please contact us at email@example.com and we will look into the delay.
If you would like to return an item and have it exchanged for a different product, please send an email listing your order number, the item you wish to return and the exchanged item you would like to firstname.lastname@example.org
Once we have confirmed that we can exchange the items then please mail your item to:
The Gift Shop, The Courtyard, Harewood House Trust, Harewood House,
Harewood, Leeds LS17 9LG United Kingdom
You will be required to cover the cost of the return postage as well as to pay for the cost of shipping the new item out to you. You will also need to pay for any difference in price between the two items.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver who will find out about your return.
Damaged or incorrect orders
Unfortunately items can occasionally get damaged in transit. If you find there to be a problem with your order on its arrival, please get in touch as soon as possible by sending an email to email@example.com
We will always endeavour to rectify any problems with orders by either refunding or replacing any damaged or incorrect items as quickly as possible. If we require a damaged item to be returned to us we will cover the cost of the return postage.